Shipping Policy

Thank you for shopping with The Kawaii Gifting. We strive to deliver every order safely, securely, and on time. Please read this Shipping Policy before placing your order.

1. Shipping Coverage

We deliver across India to all serviceable PIN codes through our trusted courier partners. Delivery depends on the availability of courier services in your location.

2. Order Processing

  • We process orders after we receive successful payment confirmation.

  • Most orders ship within 1–3 business days.

  • If you place an order on a Sunday or public holiday, we will process it on the next working day.

  • During festive seasons, promotional sales, or periods of high order volume, processing may take a little longer.

3. Shipping Charges

  • We calculate shipping charges, if applicable, during checkout.

  • If your order qualifies for free shipping, we will clearly display the offer on our website before you complete your purchase.

4. Estimated Delivery Time

After we dispatch your order, you can expect delivery within:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These timelines are estimates. Delivery may take longer due to weather conditions, public holidays, courier operations, or other unforeseen circumstances.

5. Order Tracking

Once we dispatch your order, we will send you the tracking details by email, WhatsApp, or SMS (where applicable). You can use the tracking number to follow your shipment until it reaches you.

6. Delivery Delays

Although we work hard to deliver every order on time, delays can sometimes occur due to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Incorrect or incomplete shipping information

  • High shipping volumes during festive seasons

While we cannot control delays caused by third-party courier partners, our team will gladly help you track your shipment and resolve any delivery-related concerns.

7. Incorrect Shipping Information

Please provide complete and accurate shipping details when placing your order.

If you enter an incorrect address or contact number and the package returns to us, we may charge additional shipping fees to send the order again.

8. Damaged, Missing, or Incorrect Products

If you receive a damaged package or find missing or incorrect items, please:

  • Contact us within 24 hours of delivery.

  • Share clear photographs of the package and product.

  • Record a complete unboxing video from the moment you open the sealed package without any cuts or pauses.

We require the unboxing video for all claims involving damaged, missing, or incorrect products. Without the required evidence, we may not approve a replacement or refund.

After we verify your claim, we will provide an appropriate resolution.

9. Failed Delivery Attempts

Our courier partners may attempt delivery more than once.

If the shipment returns to us because no one was available to receive it or because the delivery was refused, we may charge additional shipping fees before dispatching the order again.

10. Gift Packaging

If you choose gift packaging, we will pack your order carefully to ensure it reaches you in excellent condition.

However, minor wear or creases on the outer gift packaging during transit may occur and do not qualify as product damage.

11. Force Majeure

We are not responsible for delays or delivery failures caused by events beyond our reasonable control. These events include natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or other unforeseen circumstances.

12. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us.

The Kawaii Gifting

Website: https://thekawaiigifting.com/

Email: thekawaiigifting@gmail.com

Phone: +91 8882240436