Cancellation, Refund & Return Policy

At The Kawaii Gifting, we strive to provide the best shopping experience. Please read our Cancellation, Refund & Return Policy carefully before placing your order.

1. Order Cancellation

  • You can cancel your order before we process or dispatch it.

  • If we approve your cancellation before dispatch, we will process your refund after deducting any applicable packaging, payment gateway, or shipping charges (if incurred).

  • We cannot cancel orders once we dispatch them.

2. Returns & Replacements

We carefully pack every order to ensure it reaches you safely. Since many of our products are fragile, personalised, or specially packed, we do not accept returns or exchanges after delivery.

However, we will review replacement requests if:

  • You receive the wrong product.

  • A product is missing from your order.

  • You receive a damaged product.

We will verify every request before approving a replacement or refund.

3. Missing, Damaged or Incorrect Items

If you receive a missing, damaged, or incorrect item, please follow these steps:

  • Inform us within 24 hours of receiving your order.

  • Record a continuous unboxing video from the moment you open the sealed package until you display all the contents. The video must not contain any cuts, pauses, or edits.

  • Share clear photographs of the product and its packaging if we request them.

We may reject claims that do not include the required unboxing video.

4. Refund Policy

We issue refunds only in the following situations:

  • We approve your cancellation before dispatch.

  • We verify that a product is missing from your order.

  • We confirm that you received the wrong product and cannot provide a replacement.

  • We verify that a product arrived damaged and cannot replace it.

After we approve your request, we will process your refund to your original payment method within 2–7 business days. Your bank or payment provider may take additional time to credit the amount.

5. Non-Refundable Situations

We do not offer refunds or replacements for:

  • Change of mind after delivery.

  • Incorrect or incomplete shipping details provided by the customer.

  • Delivery delays caused by courier partners or unforeseen circumstances.

  • Minor differences in colour, packaging, or product appearance due to screen settings, lighting, or manufacturer updates.

  • Claims submitted after the reporting period or without the required unboxing video.

6. Right to Reject Claims

The Kawaii Gifting reserves the right to reject any cancellation, refund, or replacement request that does not comply with this policy. We also reserve the right to refuse claims if we detect fraudulent or suspicious activity.

7. Contact Us

If you have any questions about cancellations, refunds, returns, or your order, please contact us:

The Kawaii Gifting

Website: https://thekawaiigifting.com/

Email: thekawaiigifting@gmail.com

Phone: +91 8882240436